Help CenterAt Valor Markets, we prioritize transparency and clear communication. To help you better understand our withdrawal process, we have provided detailed explanations for each withdrawal status below:
What does the 'Waiting for Verification' status represent?
When a withdrawal request is made, a two-factor authentication (2FA) request is sent to your email for added security. You will need to click on the OTP verification link provided in the email and confirm your wallet address. Please note that if the verification is not completed within one hour, the withdrawal request will be automatically cancelled.
What do the 'Processing' and 'Waiting for Approval' statuses indicate?
The 'Processing' and 'Waiting for Approval' statuses mean that your withdrawal request has been successfully received and is currently being reviewed. During this stage, your request is subject to safety and security checks. This process typically takes up to 24 hours. We conduct these checks to ensure the security of your funds and protect against potential risks or fraudulent activities.
What does the 'Payout' status signify?
The 'Payout' status indicates that your withdrawal has been approved and a transaction has been initiated on the Blockchain. Your withdrawal is now awaiting confirmation on the Blockchain network. Please be aware that the speed and capacity of the Blockchain are beyond our control, which may affect the processing time.
What does the 'Done' status mean?
The 'Done' status signifies that your withdrawal has been successfully confirmed on the Blockchain, and the funds have been transferred to your personal Crypto Wallet.
What does the 'Failed' status indicate?
The 'Failed' status means that the withdrawal attempt was unsuccessful. This could be due to an invalid wallet address or high network fees at the time of the request that exceed the amount you are withdrawing. You may retry the withdrawal request immediately or attempt it again later.
If you have any questions or concerns about your withdrawal status, our customer support team is available 24/7 to assist you.