Help CenterBelow, we’ll walk you through some common questions and troubleshooting steps to help you resolve the issue.
Common Questions
Why am I seeing "Invalid account" or "Authorization failed" messages?
These error messages typically occur when the server name, login credentials, or password entered are incorrect. Ensuring you have the correct information is crucial to accessing your account.
What can I do if I can’t log into MetaTrader?
Here are some steps you can take to fix connection issues:
Troubleshooting Steps:
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How can I verify my credentials?
Double-check that you’re entering the correct login credentials, including the password sent to you when you first created your trading account. -
What should I do if I’m using MetaTrader on a desktop?
Make sure you have downloaded the trading platform directly from our Valor Markets website to ensure compatibility and proper setup. -
Could this issue be related to my internet connection?
Yes, ensure that you have a stable and reliable internet connection. An unstable connection could disrupt the login process. -
What if I suspect my password is incorrect?
If you think you might be using the wrong password, click on the 'Forgot Password' or 'Reset Password' option to set a new password. Once reset, attempt to log in again using the updated credentials.
Additional Help
What if the issue persists after troubleshooting?
If you’ve tried all the above steps and still cannot connect to MetaTrader, it may be time to seek additional assistance.
How can I contact support?
Our support team is available 24/7 to help resolve any connection issues. You can reach us via Live Chat or by emailing support@valormarkets.com for further guidance.