Transferring Funds From Helio to Valor Markets

How Can I Transfer Funds from Helio Wallet to My Valor Markets Account?

To deposit funds into your Valor Markets account using Helio, it's important to note that the funds will not be transferred automatically. You need to authorize the transfer manually. Follow these steps to ensure a smooth transaction:

Steps to Transfer Funds

1. Log in to Helio:

   • Visit Helio's website.
   • Click on 'Continue with email' and log in using the email address or Google account linked to your Helio deposit widget registration.

2. Check Available Funds in Your Helio Wallet:

   • Navigate to the Helio Wallet on your dashboard.
   • Verify the balance available in your Helio wallet and compare it with the deposit request amount in your Valor Markets account.

3. Authorize the Transfer:

   • If your Helio wallet balance matches the deposit request amount in your Valor Markets account:
     • Find the 'Wallet' tab on the right-hand side and click on the deposit ID in your Valor Markets account.
       
       
     • Enter your email address and click 'Pay'.
       
       
     • A pop-up window will appear; approve the transfer of funds to your Valor Markets account.
       
       

What if the balance in my Helio wallet is less than the requested deposit amount?

If the balance in your Helio wallet is less than the requested deposit amount:

1. • • Create a new deposit request in Valor Markets for an amount equal to or less than the available balance in your Helio wallet.
     • Select 'Pay by Card' as the deposit method.
     • Enter the amount and currency, ensuring it does not exceed the available balance.
     • Follow the instructions and click 'Pay'. Note that you will not be charged by your bank.
     • Sign in to Helio using the email address linked to your Helio wallet, click 'Pay', and then approve the transfer.

2. Confirm the Transfer:

   • After completing these steps and receiving a "Success" notification, the outgoing transaction should appear in your Helio wallet.
   • The funds will be transferred and credited to your Valor Markets account instantly.

If you encounter any issues where the transaction shows as successful but the funds are not visible in your account, please try refreshing the page or logging out and logging back in. For further assistance, contact our support team via live chat or ticket. We are available 24/7 to help with any issues.