Transferring Funds From Helio to Valor Markets

How Can I Transfer Funds from Helio Wallet to My Valor Markets Account?

1. Log in to Helio
   

   • Go to https://app.hel.io.
   • Click “Continue with email” and log in using the email or Google account linked to your Helio account.
   • If you don’t have an account yet? You’ll need to sign up before you can continue.
2. Begin the transfer
   

   • • Access your Helio wallet by clicking on "Dashboard".
     • Review the current balance in your Helio wallet. Should this be your first transaction, your balance will be $0.00 USDC
     • Ensure the amount entered aligns with the deposit request in your Valor Markets account.
     • Click on "Add Funds" to proceed.
       
       
3. Add your funds

   After following these steps, you will be prompted to confirm your email address with the onRamp selected for you. It is selected automatically to facilitate the process.

   Enter your email address, and a verification code will be sent to your email inbox. Make sure to enter it exactly as sent.

   

   Once completed, the funds purchased will be stored within your Helio wallet, click on "Approve" to complete the process:

   

   Should it be the case that your Helio Wallet balance is less than the requested deposit amount:

   • Initiate a new deposit request on Valor Markets, and choose 'Pay by Card' as your payment method.
   • Enter the deposit amount and currency, ensuring it matches your available balance.
   • Sign in to Helio with the email linked to your account, click 'Pay,' and approve the transaction. (your bank account will not be charged).
4. Complete Transaction

   Once you complete these steps and receive a "Success" notification, your Helio Wallet will show the outgoing transaction, and the funds should be credited to your Valor Markets account immediately.
   
   Should you not see any transfers from the "Transaction" section within your Helio account, this means that although the funds are within your Helio wallet, the transfer has not started yet, so it can be sent to your Valor Markets account.

   Make sure to double-check the transaction you initiated on Valor Markets, or start a new transfer via this same method. You will not be charged again for this process as the funds have already been stored in your Helio wallet. 

   

Should you encounter any issues throughout this process and the funds do not appear in your Valor Markets account, try refreshing the page or log out and back in. For additional support, reach out to us via Live Chat or submit a support ticket. We are available on a 24/7 basis for you.