Help CenterUsers should be aware that, under certain market or account conditions, trades may be delayed or may not be executed or copied. All trading activity remains subject to market availability and account status.
🔍How to review missed trades
Navigate to Positions > Missed within your application to view any trades that were not executed.
Missed trades may occur for reasons including, but not limited to:
- Insufficient account balance
- Market unavailability or closure
- Trading conditions not meeting required parameters
Trade execution process
Trade requests are transmitted to the broker’s server without delay. Execution is typically completed within milliseconds, subject to external factors including market liquidity and system conditions.
⚠️Important considerations regarding delays or missed trades
- Trades are executed only if they remain within predefined price parameters at the time of processing
- Rapid market movements may result in delays or prevent execution entirely
- If execution conditions are not met within 15 minutes, the trade request will expire and will not be copied
Users are encouraged to independently assess all trading decisions and ensure sufficient account funding and appropriate risk management practices. Past execution performance is not indicative of future results.
For further assistance, please contact the support team. Support is available 24/7.