Having trouble connecting to your trading account?

If you're having trouble connecting to your trading account, try the quick checks below. They may help resolve the issue and get you connected again.

✅ Things to check:

1. Use your trading password
   Make sure you're entering your trading password and not your investor (read-only) password.
2. Check your login details
   Confirm that your server, username, and password have been entered correctly.
3. Close trades on your previous Signal account
   If you're using a Signal account, ensure that all trades on the previously connected account are fully closed before attempting to reconnect.

Our support team is available 24/7 to assist you. If you're still unable to connect after completing these checks, please contact us and we'll be happy to look into it further.